I got two bills today. One was for almost $22,000 from Memorial Sloan Kettering for my six day stay there. That was in July, for Nephrotic Syndrome. (Digression: this was caused by my lymphoma, and the triggering event for my current chemotherapy.)
The letter with the three page bill said “your insurance carrier has paid $0.00.” And then, please send us a check, we take mastercard, etc, etc.
I called Aetna to see what was up – I knew payments had been delayed, because I’d neglected to send them an update confirming that they were our only medical insurance.
I got through to a customer service rep quite quickly (at lunchtime on a Monday, that is quite miraculous!) and told “Denise” what I’d received. She laughed and then said, “We sent out a check on 11/17. You owe $500.” I asked her how much Aetna had paid and she said “$10,200.”
So while Memorial Sloan Kettering is not in the Aetna network they do have some sort of “preferred discount” arrangement, which is evidently about 50% of what MSK bills.
This is called “Managed Care.” I always presumed that the in-network cost discount to the insurers was about 40%, so I wasn’t far off on that.
And Aetna had been (very rightly in my opinion) arguing that the sixth day in MSK was unnecessary and they shouldn’t have to pay for it. I don’t know who won that argument. Itwill be interesting to find out.
The second bill was for my recent PET scan at White Plains hospital, which is a member of the Aetna network. I had received an earlier bill for $3,300, but it said “we are submitting this to your insurer.”
On the second bill, it said Aetna paid $900, the Aetna “contract discount” was $2,300, and I owed $100.
A reduction from $3,300 to $1,000. That’s a 70% reduction. More “Managed Care.”
This is how providers (hospitals, etc) are currently pricing their “product.” There is a high “retail” price and a lower “wholesale” price, and it seems that very few people pay “retail.” The insurance carriers negotiate their arrangements. If you are poor, the hospitals accept medicaid. The only people who pay “retail” to MSK are wealthy people and celebrities who go there because of it’s worldwide reputation. In fact the 19th floor at Sloan Kettering is the “celebrity” floor, with special arrangements for security, privacy, etc.
This is very interesting to me because under the category of “financial advice for business owners”, I am an insurance broker providing medical coverage and employee benefit plans for about two dozen different companies. For several of these client companies we use Aetna.
By the way, the “retail” price for a semi-private room at Sloan Kettering is $1,940 a day. That’s just for the bed and spaghettioes (and the nurses; can’t forget them!). Everything else (Dr’s, medicine, tests, bloodwork, etc, etc, etc) is extra.
But nobody pays “retail”.
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